Main office: (254) 20 225 0881/2 / (254)20 2240322

Travel tips

Passports & Visas

A valid passport with at least six month validity from the date of departure, if required you’re your travel.

We have three International airports Jomo Kenyatta International Airport in the capital City Nairobi, Moi International Airport in Mombasa and Eldoret International Airport.

Kenya has good connections to destinations throughout Africa, Europe, Asia Pacific and USA. We border many countries; Uganda, Tanzania, Ethiopia, Sudan and Somalia and travel can be accessed through road, Air and Sea. At the border point you can get your visa and also entry by seas is possible and immigration should be processed at a port facility.

Required prior to entry into Kenya, single Entry Visa (valid for three months from date of issue) will cost US$ 50 and a transit visa will cost US$ 25. Visa is required for any person visiting Kenya.

Citizens of the following countries need to have a visa prior to arrival in Kenya;

1. Afghanistan
2. Jordan
3. Senegal
4. Azerbaijan
5. Lebanon
6. Somali
7. Armenia
8. Mali
9. Syria
10. Cameroon
11. North Korea
12. Tajikistan
13. Iraq
14. Nigeria (residing outside Nigeria)
15. Ivory Coast
16. Stateless Persons

Health and Medical Facilities

Kenya has excellent medical care and facilities compare favorably with international standards.

The countrywide network of public and private hospitals offers very good service. However, visitors must ensure they have adequate health insurance. Malaria risk exists all year round and is particularly prevalent in hot and humid low altitudes around Lake Vitoria, Coast and Savannah.

We recommend you take the malaria prophylaxis when visiting latest 2 weeks before your intend travel.

Visitors coming from yellow fever and cholera infested countries is mandatory they have valid Vaccination certificates, this is important while traveling within East Africa. Please consult your local Doctor or travel clinic for advice prior to departure for appropriate medication.

DRINKING WATER – Is highly advisable you drink mineral or bottled water during your stay and are available in super markets, local shops and Tuck shops. If you love swimming is safe to swim in the sea and swimming pools but it is not recommended in lakes, rivers and open reservoirs as they maybe infested with bilharzias parasites.

We work hand in hand with Amref Flying Doctor who offers Evacuation Service that covers the whole of East Africa – this arrangement offers you peace of mind and is hassle –free to acquire and the cost is minimal. We tailor make the evacuation package to arrange an independent rescue cover for you if this is not included in your package. The Major medical facilities used are The Aga Khan Hospital, Nairobi hospital among others.

Water and food

Tap water is safe to drink in urban areas. In hotels and restaurants the standards of hygiene and food preparation rate extremely high. Milk is pasteurized and dairy products are safe for consumption.

Hotel information

Check in time may differ with hotels but mostly is at 11h00 unless otherwise stated, and check – out at 10h30. Most hotels have a concierge incase you need information they will give you assistance. Hotels often have luggage storage facilities if you wish to store luggage on departure day. Safety deposit boxes are in the rooms or at reception – please enquire on arrival. A weekday laundry service is offered at most hotels – please check with hotel reception on times. A number of hotels and guest houses have wheelchair ramps, and one or two wheel chair friendly rooms for disabled guests. Almost every national park has at least one accessible chalet. Most public buildings cater for wheelchair access.


KENYA SHILLINGS (KES/Kshs.) notes are in denominations of 50, 100, 200, 500 & 1000 Kenya shillings coins: 1, 5, 10, 20, 40 & 50.

DOLLARS (US$) are acceptable for payments in most tourist establishments and most commonly used than the Euros, we advice visitors to come with big bills from 2000 and above small bills are not accepted. Tourist hotels and all National Parks quote their rates in US$ for visitors.

CREDIT CARDS are widely accepted in tourist establishments, however often a 5% surcharge for processing card payments is charged, but incase you don’t want to pay the surcharge you can you can use ATMs to obtain cash, Banking hours are usually from 8h00 – 16h00 from Monday Friday.


Exchange: Available at banks, official bureau de change and some hotels. Credit & debit cards: MasterCard, American Express, Diners Club and Visa are accepted.

Euros (€) : in order to avoid additional exchange rate charges on travelers cheques, Euros (bank notes) can be exchanged at banks and official bureau de change.


Tipping is a way of expressing appreciation it is customary but optional and dependant on level of service, although it is expected. This applies to waiters, Room attendant, driver/guides, safari and hiking crew, the amount is at your discretion.


Value-added-tax (VAT) is a Government levy of 16% which is charged on most items.

Business Hours

We have many Banks and they vary with opening and Closing hours between : 08h00-16h00 – 18h00 from Mondays to Fridays; and Saturdays 08h30 / 09h00 -11h00 / 16h00.

Shopping hours: 08h30 – 17h00 weekdays. Most shopping complexes are open every day:

From 9:00 to 19:00 weekdays and Saturdays, 9:00 to 14:00 Sundays 09h00 – 21h00.

Supermarkets are open daily 08h30 – 17h00. In smaller towns and rural areas shops are usually closed on a Sundays.


Local time = GMT + 3:00 (standard time)

International Dialing Code: (+254)

Area codes: Nairobi (+254 20), Mombasa (+254 41), – Kisumu (+254 57), – Nakuru (+254 51), – Eldoret (+254 53), Machakos (+254 44), Kajiado (045).

Local information directory: The official Yellow pages.

Thanks to technology as Internet services are available in cities and most lodges although the speeds may not match those at other parts of the world and the prices are high due to long distance calls to the service provider.

Postal Services

Times: 08h30 – 17h00 Mondays to Fridays and 08h00. Stamps are sold only at General Post offices.


we have more than 42 tribes in Kenya and 3 official languages (English, Kiswahili & Local Dialects. English and Swahili the most commonly used and is spoken in most cities, towns and all tourist destinations.


Kenyans electricity supply is 220/240 Volts AC 50 Hz. Plugs are three-or two-prong with round pins. If you are planning to bring a video camera charger or any other electrical device come along with voltage and plug adaptors where appropriate incase you forget – International adapters are available at travel shops and selected hotels. US-made appliances will need a transformer.

Most lodges and camps don’t have electricity though they use generators and solar panels and solar heated water is used for showers.


All camera, video & digital equipment, as well as developing can be found in all the major centre’s and select resorts in Southern Africa.


We have self drive – Car hire services charged per day or safari vehicles charged per day rate or per kilometer depending with your length of stay and driving is on the left hand side of the road.

All main centres are well linked by reliable air, rail and road services. Speed limits vary: 80km/h and are well marked with appropriate road signs. Public transport within towns and cities is unreliable, and it is advisable to use Cabs, Self drive or private car when necessary which can be arranged for you.


Kenya is as safe as any other destination in the world. Most areas can be visited, provided basic common-sense precautions are used. Here are some useful pointers:

• Never walk alone. Rather travel in groups and always choose well lit areas

• Check with your hotel which areas are safe to walk in and when

• Arrange taxis or transport when needed

• Carry only as much cash as necessary

• Use the hotel safety deposit facilities to secure your valuables and jewellery

• Never leave your property unattended

• Be aware of pick-pockets and petty criminals

• Don’t draw attention to yourself by flaunting valuables around openly

• Carry a copy of your passport in a separate section of your luggage

• Ensure adequate and appropriate insurance cover

• For Emergency dial 999/ 122 Police and Ambulance

Please be advised that always take precautions as anywhere in the world.

Climate & Clothing

The Global climate change has affected our Calendar, for hot places lightweight, cotton, fabric is preferable. In the cooler season jackets and sweaters may be needed especially in the morning and evening. Comfortable, non-slip shoes and a sun hat are essential. Casual wear is widely acceptable, but you may like to bring something smarter to change into for dinner.


If you don’t have enough days for your visit in East Africa we have suggested programs that suits your duration of stay book with us in order to ensure that the services are of a suitable standard because of East Africa’s diverse geography, temperature, rainfall and humidity vary widely.


Newspapers Local and International, radio & Televisions are available. Most City hotels have television in the rooms or visitors lounge.

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jr We had a very great experience in Dubai, the hotel Fortune Grand Hotel is perfect!!! The activities from the city tour, dhow cruise, trip to Barj Khalifa and the desert tour were a lifetime experience. We just had a blast! Hope to make the next booking with Ticket To Fly soon.